The Email Status Portal has replaced the legacy Cisco Email Submission and Tracking Portal. It is accessible by logging into your Cisco account on talosintelligence.com; the link is in the upper right menu or via the hamburger menu on mobile. Legacy portal users can access their previous submissions within the new portal.
The Email Status Portal is a tool for monitoring the status of email submissions from Cisco customers. Cisco encourages customers who use Cisco Secure Email to submit spam/phish emails that bypassed current detection content, as well as ham, desirable email that was incorrectly filtered out, to improve overall efficacy. Cisco accepts these submissions through the Cisco email security plugin for Microsoft Outlook, or as emails forwarded as an attachment directly to email addresses based on their type (spam, ham, phish, virus, etc.). The email status portal provides a way for customers to track the status of these submissions.
Customers can monitor their own submissions, or, if they are a Domain Administrator or Domain Viewer, they can monitor all submissions from their domain(s).
See more information on the terminology and data used in the Email Status Portal.
Metrics
The Metrics page gives users a snapshot of the types of submissions associated with their account. Domain Users will see all their submissions. For Domain Admins and Domain Viewers, any submissions that have come through their domains will be shown, in addition to their own personal submissions. This may be selected via the drop down on the Metrics page. Users may also adjust the date range of submissions shown.
Is this for submitting spam/phish, marketing or other emails for classification?
No, this portal is for tracking the status of emails submitted via other means. If users want to submit samples of spam/phish, legitmate, or graymail emails that may have been mis-identified by ESA/CES, they may either download the Microsoft Outlook plugin, or submit to the emails as an attachment directly. Detailed instructions can be found on this page.
Looking for Admin Access?
Contact Us
Cisco customers who experience a problem with the Email Status Portal, would like to suggest a feature or improvement, or have a dispute about a specific email submission categorization, submit a ticket to TAC: https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html
