To ensure the integrity and quality of our services, all users are required to adhere to the following guidelines when interacting with our platform.
User Responsibilities
- Submit disputes and requests honestly and accurately.
- Use the website and its services in accordance with all applicable laws and regulations.
- Communicate respectfully at all times.
Prohibited Activities
The following actions are strictly prohibited and may result in suspension or banning of your user account:
Automated Submissions
- Using any type of automation, including scripts, bots, or other tools, to submit disputes or requests.
Frequent Submission of Non-Actionable Tickets
Repeatedly submitting tickets that are inaccurate or abusive, such as:
- Submitting known malicious observables as clean.
- Submitting known clean observables as malicious.
- Frequently submitting disputes to the incorrect support portal.
Other Forms of Abuse
- Spamming the dispute submission system.
- Attempting to disrupt or negatively impact the quality of service for other users.
- Any attempts to circumvent, disable, or interfere with website security features.
Consequences of Policy Violations
Violating any of the above policies may result in:
- Temporary suspension of account privileges.
- Permanent banning of your user account.
- Restriction from accessing certain website features.
